Terms & Conditions

1. The Service

ContractorAI lets you upload jobsite photographs, runs automated analysis over them to identify probable repairs, materials and labor, and helps you assemble, price, send and invoice remodeling estimates. Estimates are drafts for your professional judgment — you remain solely responsible for the figures you send to your customers.

2. Your account

You must provide accurate registration information and keep it current. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us promptly if you believe your account has been compromised.

3. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with the plan you have selected. You may not reverse engineer, decompile, resell, sublicense or redistribute the Service, nor circumvent any technical or plan limits.

4. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for any unlawful purpose, or for fraud, spam or harassment;
• upload content that infringes another party’s intellectual property or privacy rights;
• interfere with the security or integrity of the Service, including introducing malware, probing or scanning systems, or scraping data;
• attempt to bypass usage quotas, authentication or billing controls.

5. AI-generated output

The Service uses generative artificial intelligence. You are responsible for the photographs, notes and prompts you submit, for confirming that you have the rights to upload them, and for how you use the output. You must not use the Service to produce illegal content, deceptive imagery, hate speech or malware, or to attempt to jailbreak the underlying models.

AI output may be inaccurate, incomplete or out of date. Damage detection, quantities, material takeoffs, labor hours and pricing are estimates only and are not a substitute for a physical inspection or licensed professional judgment. Always verify figures before relying on them or presenting them to a customer. We may filter, restrict or refuse output, remove content and suspend accounts where content moderation requires it.

As between you and us, you retain ownership of the photographs and content you upload and of the estimates you produce. You grant us a limited licence to host and process that content solely to operate and provide the Service. If you believe content on the Service infringes your rights, contact us and we will investigate, remove infringing material where appropriate, and terminate accounts of repeat infringers.

6. Intellectual property

We retain all rights in the Service itself, including its software, models, documentation, branding and design. Nothing in these terms transfers those rights to you.

7. Payment, subscriptions and taxes

Paid plans are billed in advance on a recurring basis until cancelled. Payment, billing, currency, tax, invoicing, cancellation and refund mechanics are handled by our reseller and are governed by the Paddle Checkout Buyer Terms. See also our Refund Policy.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

8. Service availability

We work to keep the Service available, but we do not guarantee that it will be uninterrupted, secure or error-free, or that AI processing will always complete successfully. We may modify or discontinue features over time.

9. Suspension and termination

We may suspend or terminate your access where there is a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. You may stop using the Service at any time. On termination, you should export your estimates and customer records; we may delete remaining account data after a reasonable period.

10. Warranties and liability

To the fullest extent permitted by law, the Service is provided “as is” and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special damages, including lost profits, lost data or lost goodwill. Our aggregate liability is limited to the fees you paid in the twelve months before the claim. Nothing in these terms excludes liability for fraud, death or personal injury where that exclusion is not permitted by law.

You will indemnify us against claims arising from content you upload, your unlawful use of the Service, or your breach of these terms.

11. General

You may not assign these terms without our consent; we may assign them in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond its reasonable control. If any provision is found unenforceable, the remainder stays in force. We may update these terms and will post the revised version here with a new “last updated” date.

Seller identity: the seller and your contracting party is ContractorAI (legal business name: ContractorAI), trading as ContractorAI. Questions about these terms? Contact ContractorAI through the support channel in your account settings.